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If in Crisis

 

1. Call 911 for help

Control yourself and stay calm. If you shout into the phone or at arriving officers or medical professionals, they can’t understand you.

Give concrete examples of the dangerous behaviors to support your contention that the person is mentally ill. For example, say, “My daughter pulled a knife” as opposed to “My daughter wants to kill me.”

Provide the following basic information on the phone and be ready to repeat it to arriving police officers and/or medical professionals:

  • Your name.
  • Your address.
  • Family member’s name.
  • Your relationship.
  • That the person is mentally ill and give the diagnosis.
  • State whether medications are being used, whether it was stopped and when was the last time the meds were taken.
  • Describe what your family member is doing now.
  • Say whether you feel threatened.
  • Say whether your family member is hearing voices or fears someone.
  • Say whether a weapon is in the house — to minimize further agitation, remove any guns from the house before the police arrive
  • Say where inside the house is your family member
  • Say whether there is a history of violence

2. What to do until professionals arrive — stay calm:

  • Be polite, respectful, reassuring, low-key and direct with your family member.
  • Maintain on-going communication directly with the person and do not include others in side conversations.
  • Do not try to trick or deceive your family member.
  • Avoid immediately moving in close or touching the person unless necessary.
  • Remove all objects with which a person may do harm to self or others.

3. What to do when professionals arrive:

  • Have all the lights on inside the house.
  • Identify yourself.
  • Carry nothing in your hands, especially coming outside to meet them. Walk, don’t run, to meet them.
  • Don’t ramble.
  • Be prepared to repeat the information you gave over the phone.
  • State whether there is a history of suicide attempts.
  • State whether your family member is violent or delusional.
  • Have the treating psychiatrist’s phone number handy.

source: NAMI Yolo/NAMI San Francisco

 

Suicide Prevention Lifeline

(800) 273-TALK or (800) SUICIDE

NAMI Information Line

(800) 950-NAMI

The Information HelpLine is an information and referral service which can be reached by calling 1 (800) 950-NAMI (6264), Monday through Friday, 10 a.m.- 6 p.m., EST.  Business callers, including those seeking particular NAMI staff members, should call 1 (703)524-7600.

 

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Additional Resources

CRISES AND SUICIDE

 

National Hopeline Network
(800) SUICIDE

National Suicide Prevention Lifeline
(800) 273-TALK (8255)

National Youth Crisis Hotline
(800) 442-HOPE (4673)

ALCOHOL

Alcohol Hotline
(800) 331-2900

Al-Anon for Families of Alcoholics
(800) 344-2666

Alcohol Treatment Referral Hotline
(800) 252-6465

Alcohol & Drug Abuse Hotline
(800) 729-6686

National Council on Alcoholism and Drug Dependence Hopeline
(800) 622-2255

SUBSTANCE ABUSE

Poison Control
(800) 222-1222

National Institute on Drug Abuse Hotline
(800) 662-4357

Cocaine Anonymous
(800) 347-8998

National Help Line for Substance Abuse
(800) 262-2463

DOMESTIC VIOLENCE

National Domestic Violence Hotline
(800) 799-7233

National US Child Abuse Hotline
(800) 422-4453

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